Frequently Asked Questions
Everything you need to know about shopping with Dookan
How long does shipping usually take?
Most orders are processed within 24 hours. Depending on your location, standard delivery typically takes 2-4 business days to ensure your groceries arrive fresh.
What is your policy on perishable items?
We guarantee the freshness of all produce and dairy. If an item arrives damaged or below quality standards, please contact us within 24 hours of delivery for a full refund or replacement.
Do you offer international shipping?
Currently, Dookan specializes in domestic shipping to ensure food safety and quality. Please check our shipping page for a list of specific regions we serve.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized digital payment options like Apple Pay and Google Pay.
Can I track my grocery order in real-time?
Yes, once your order is dispatched, you will receive a tracking link via email and SMS to monitor your delivery progress until it reaches your doorstep.
Are there any membership fees for shopping at Dookan?
No, there are no membership fees. You can enjoy our full range of authentic food products at competitive prices without any hidden subscription costs.